Americans lost over $10 billion to financial scams in 2023 alone — a record high. Scams are becoming more sophisticated with AI-generated voices, deepfake videos, and hyper-personalized phishing attacks. Here is how to protect your money and personal information.
Why Scams Work (Even on Smart People)
Scammers exploit emotions, not ignorance. Fear (your account has been compromised), urgency (act now or lose your money), greed (you have won a prize), and authority (this is the IRS calling) bypass rational thinking and trigger impulsive responses. Even financially sophisticated people fall for scams when caught off-guard in the right emotional state.
Modern scams use AI to generate perfectly worded emails, clone voices of family members, and create deepfake video calls. A scammer can now call your phone with a voice that sounds exactly like your grandson saying he is in trouble and needs money. The technology is that advanced, and it is getting better every year.
The Federal Trade Commission reports that people aged 20-29 actually report losing money to scams more frequently than those over 70, though older adults lose higher dollar amounts per incident. No age group is immune. The best protection is knowing the tactics and having pre-established rules for how you handle financial requests.
The Most Common Scams Right Now
Impersonation scams: Someone calls or emails pretending to be the IRS, Social Security Administration, your bank, Amazon, or Microsoft. They claim there is a problem with your account and need you to verify personal information or make a payment. The real versions of these organizations will never call you and demand immediate payment or threaten arrest.
Investment scams: Promises of guaranteed high returns, crypto opportunities, or exclusive investment deals. These often come through social media, dating apps, or unsolicited messages. Any investment promising guaranteed returns above 5 to 8 percent is a red flag. “Pig butchering” scams — where scammers build relationships over weeks before pitching fraudulent investments — are now the fastest-growing scam category.
Romance scams: A relationship built online where the other person eventually needs money for an emergency, travel costs to meet you, or a business opportunity. The average romance scam victim loses $4,400. Never send money to someone you have not met in person, regardless of how real the relationship feels.
Phishing emails and texts: Messages designed to look like they come from your bank, employer, or a trusted company. They contain links to fake websites that capture your login credentials. Always go directly to a website by typing the URL — never click links in unexpected emails or texts.
The Golden Rules of Scam Prevention
- Never give personal information to someone who contacted you first
- No legitimate organization demands payment via gift cards, wire transfer, or crypto
- If someone creates urgency (“act now or else”), it is a scam
- Verify by calling the organization directly using the number on their website
- Never click links in unexpected emails or texts — go to the website directly
- If a deal seems too good to be true, it is
- Never send money to someone you have only met online
- Hang up and call back on a verified number if something feels off
Protecting Your Accounts
Enable two-factor authentication (2FA) on every financial account. This adds a second verification step beyond your password — usually a code sent to your phone or generated by an authenticator app. Even if a scammer gets your password, they cannot access your account without the second factor. Use an authenticator app (Google Authenticator, Authy) rather than SMS when possible, as SIM-swapping attacks can intercept text messages.
Use unique passwords for every account. If you reuse passwords and one site is breached, every account using that password is compromised. Use a password manager (Bitwarden is free, 1Password and LastPass are popular paid options) to generate and store unique passwords for every site.
Freeze your credit. Place a free security freeze with all three credit bureaus (Equifax, Experian, TransUnion). This prevents anyone from opening new accounts in your name. When you need to apply for credit, you temporarily lift the freeze — it takes five minutes online. There is no reason not to freeze your credit if you are not actively applying for new accounts.
The “family code word” strategy: Establish a secret code word with close family members. If someone claims to be a family member in distress and asks for money — even if the voice sounds exactly like them — ask for the code word. If they cannot provide it, it is a scam. AI voice cloning makes impersonation calls extremely convincing, and a pre-established code word is your best defense.
What to Do If You Are Scammed
Act immediately. The faster you respond, the better your chances of recovering money or preventing further damage. Time is critical — some transactions can be reversed if reported within hours but not days.
Contact your bank or credit card company. Report unauthorized transactions immediately. Banks can often freeze accounts, reverse charges, and issue new cards within hours. Federal law limits your liability for unauthorized credit card charges to $50, and most banks waive even that.
File reports. Report to the FTC at reportfraud.ftc.gov, your local police department, and the relevant platform (if the scam occurred on social media or an online marketplace). If the scam involved impersonation of a government agency, report to that agency’s Office of Inspector General.
Change passwords. If you entered login credentials on a phishing site, change the password for that account and any other account using the same password immediately. Enable 2FA on all accounts while you are at it.
Place a fraud alert. Contact one of the three credit bureaus to place a fraud alert (it automatically applies to all three). This is less restrictive than a freeze but flags your file for additional verification when new credit applications are submitted. A fraud alert lasts one year and is free.
Protecting Vulnerable Family Members
Older adults are disproportionately targeted by scammers because they often have significant savings, are more trusting, may be less familiar with technology, and may be socially isolated (making them more susceptible to romance and companionship scams).
Have a conversation with older family members about common scams. Do it respectfully — not as a lecture, but as a partnership. “I just read about a scam that is targeting people. Can we talk about how to spot it?” Frame it as something you are both learning together.
Set up call filtering on their phone. Both iPhone and Android have built-in features to silence unknown callers. Consider adding a call-blocking app that identifies likely scam calls. Enable two-factor authentication on their email and financial accounts, and offer to be their verification buddy — someone they call before making any large financial decision prompted by an outside contact.
If you suspect a family member is being scammed, approach with empathy rather than judgment. Scam victims often feel ashamed, which prevents them from seeking help. Reassure them that scams target everyone and that getting help now is the most important step.
Freeze your credit and enable 2FA on all financial accounts today
These two steps take 30 minutes and provide the strongest protection against the most common financial crimes.
Finance Helper Hub may receive compensation when you click links on this page. All information is for educational purposes only and does not constitute financial, legal, or tax advice. Consult a qualified professional before making financial decisions.
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